Returns & Exchange Policy
Firefly Fuel products are 100% satisfaction guaranteed. If you are not completely satisfied, due to an error we made, we will accept the returned goods and ship new product to you at no charge.
Should you want to simply return item(s) within 30 days of purchase for a refund simply return the items in original packaging and in re-saleable condition to address listed below. You will be assessed a 20% restocking fee. The customer is responsible for repackaging and return freight charges to the address below.
To exchange a product for a new item, simply return the original product to the address below, and order the new product at www.fireflyfuel.com. You will receive a refund for the returned item (less a 20% restocking fee), and your new item will be shipped within 24 hours of receiving the order.
Why do we have a restocking charge? “No charge” return policies are funded with higher prices to every customer to offset the cost of the returns. We have chosen to have a return to be funded by the returning customer not every customer. That allows us to provide the lowest possible price to every customer.
Ship returns/exchanges to:
Firefly Fuel, Inc.
Attn: Returns & Exchanges
8150 Blaikie Court
Sarasota, FL 34240