Shipping and Delivery

shipping delivery and damagee

All standard Firefly Fuel orders ship within 2 business days via USPS or UPS Ground. Bulk orders will be shipped using the most efficient cost-effective method; please call 1-888-472-6740 for details and pricing.

The Coconut Group has agreements with all of the major shipping companies, i.e., USPS, FedEx, UPS, several of the large full-service common carriers plus Ocean freight. This provides you with the options of overnight, 2nd-day air and 3rd-day deliveries. These options have limitations in weight and size. Should your order be too heavy or too large your order may have to be shipped common carrier and delivery times will be 2-7 days in the 48 states. International orders are shipped the most efficient and cost effective manner approved by you.

The choice of shipping firms will be chosen by our shipping manager based on your location, the shipping point and the size and weight of the shipment. We will contact you via email or phone promptly with shipping options and costs for each possibility. We will ask you to reply to this email with a confirmation of your choice of shipping and an approval for the extra shipping charges before we can release the shipment. Time is of the essence and we will make certain you shipment arrives as promptly as humanly possible.

The Coconut Group appreciates your business and will do our utmost to satisfy your needs. With your help, we will be able to provide maximum delivery service at the best possible price.

CANCELLATION POLICY: Orders cannot be cancelled after they have been processed or shipped.

How to Handle Shipping Damage

Sadly, it does happen; but fortunately, very few shipments are damaged. The satisfactory resolution is dependent upon your actions at time of delivery. The shipper, when delivering, will ask for a signature that all was received in good order. You MUST inspect the items you are signing for BEFORE you sign for the goods. If you see any damage to the box or anything that would indicate hidden damage, it MUST be noted on the delivery receipt. If the product is seriously damaged, we suggest you refuse the shipment. We will ship replacement goods as promptly as possible and will work diligently to resolve the damage loss.

If you fail to note the possibility of damage on the delivery receipt, you will find it VERY difficult to obtain any relief from the shipping company, should you have damage that was not noted on the receipt. If hidden damage is discovered you have three days from delivery to advise the shipper of damage. After Three days it becomes difficult to obtain relief with out a lot of effort and diligence.

If you have ANY concerns about damage, I strongly encourage you to call the shipper's local terminal and speak to the manager about your concerns before the driver leaves. The Coconut Group is not responsible for shipping damage. The shipper accepts responsibility for your shipment when picked up at our warehouse. If it is damaged en-route it is the shippers responsibility. However, we want to make certain our customers receive product promptly, safely and undamaged. If there is a problem we will do everything to help resolve any problem so you our customer has a good experience.

We appreciate your business and look forward to a long and prosperous relationship.

The Team at The Coconut Group